1. Who handles your information
Eggflow, LLC. operates ClubRise and is responsible for the personal information used to provide the service. You can contact us about privacy at support@clubrise.pro.
2. Information we process
Account and profile information: your account identifier, email address, authentication-provider information, display name, avatar if provided, language, timezone and notification preferences. Password-based sign-in is handled by the authentication service; never send your password to support.
Gameplay and community information: club ownership, squads, matches, transfers, game balances, actions, posts, comments, read receipts, AI requests and saved reports. Support correspondence includes the details you choose to provide.
Technical information: session identifiers, device/browser information, IP addresses and security or error logs handled by our hosting and authentication services. If you enable browser push notifications, we also process the device subscription endpoint and associated delivery keys.
3. Why we use information
We use information to create and secure accounts, maintain game progress, run matches and transfers, provide community and AI features, remember settings, deliver requested notifications, resolve support requests and prevent fraud or abuse.
Where a legal basis is required, processing depends on the purpose: providing the service you request, legitimate interests in security and reliable operation, compliance with legal obligations, or your consent for optional features such as browser push. You may withdraw optional consent without affecting processing already carried out lawfully.
4. What other players can see
Your public-facing display name, avatar, club identity and community contributions can be shown to other players. Some game information, including fixtures, standings and transfers, is shared as part of competition. Private account details and restricted game information are not intended for public display. Avoid posting personal information you do not want other players to see.
5. Service providers and AI
We use Cloudflare for application hosting, delivery, security and AI features, and Supabase for authentication, databases and storage. Optional Google sign-in also involves Google under its own privacy terms. Providers process information needed to perform their services; lawful requests or protection of users and the service may also require disclosure.
When you use AI features, your prompt, relevant game context and conversation or report content may be sent to Cloudflare Workers AI to generate a response. Generated results may be saved with your game records. Do not include sensitive personal information or credentials in these requests.
6. Cookies and browser storage
ClubRise uses cookies and browser storage for authentication, session security, language preferences, game drafts, read state and cached assets. Device notification settings and service-worker data support optional browser notifications. Blocking or clearing essential storage may sign you out or reset preferences and drafts.
Optional device storage for sound preferences and avatar-link caches is off until you agree in our cookie banner. Accept or reject optional storage, customize your choice, or withdraw it anytime through Cookie settings. The host-only consent cookie records the policy version, choice, method and time for up to 180 days; each site/server asks separately. If a cookie choice cannot be saved, a minimal local refusal marker may keep optional storage off. Withdrawing removes these optional local preferences and caches; core game data remains available. With separate analytics consent, PostHog measures game usage, retention and checkout journeys using an opaque account identifier. Analytics is optional and can be withdrawn in Cookie settings; session replay and automatic interaction capture are disabled. Advertising cookies are not used. Automatic browser analytics injection is disabled; infrastructure request/security logs are still processed to operate and protect the service.
You can manage storage and notification permissions in your browser. Where available, Profile also lets you change language and notification preferences. Turning off browser push does not remove records needed to operate your account or the in-game inbox.
7. Processing locations
Account services and regional game servers may process information in different countries, including the European Union and Singapore, depending on the service and server you select. Infrastructure providers may also process technical data internationally. We use the protections required by applicable law for international transfers. Separate game servers can retain separate gameplay records linked to your account.
8. Retention and security
We retain account and gameplay information while needed to provide your account and the game. Retention also depends on competition history, security and abuse prevention, dispute handling, applicable legal obligations and backup recovery. Deletion requests may therefore require some records to be removed, anonymized or retained for a limited necessary purpose rather than erasing every historical match record immediately.
We use access controls, authenticated sessions and restricted server-side processing to protect information. No online system can guarantee absolute security. If you suspect a security issue, contact support and avoid sharing credentials.
9. Your choices and privacy requests
Depending on the law that applies to you, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to certain processing, and withdraw consent. You may also complain to the relevant data-protection authority.
Email support@clubrise.pro to make a request or ask about retention. Tell us which account and game server are involved; we may verify your identity before acting. Do not include your password. Some settings can be changed directly in Profile, and browser notifications can be disabled through your browser or device settings.
10. Younger users
Use of ClubRise is subject to the age and consent requirements where you live. If a parent or guardian believes a child provided personal information without the permission required by law, please contact support so we can review and address it.
11. Policy updates
We may update this policy when features, providers or legal requirements change. The date above shows the current version. We will provide an appropriate notice of material changes and request additional consent where required.